Victoria Napora

Review of TuGo

My husband fell very ill with cellulitis on our wa...

My husband fell very ill with cellulitis on our way home from wintering in Texas. He had to be hospitalized in Las Vegas for 6 days. I was worried sick, first for him and then worrying over how our medical claim would be handled. After hearing so many horror stories about medical claims being dishonoured, it was a real concern. TuGo came through with flying colours! They were there for us right from the get go - from counselling us and making sure we were satisfied with Ken's care. By the time we got home to B.C., the claim forms were in our mailbox. Again TuGo was such a big help. They went over the documents with me and made sure I hadn't missed anything and advised what they needed for back up. TuGo kept us informed from confirming receipt of the documents and letting us know that all was in order. I was promptly reimbursed for our out of pocket costs and the full claim was settled in less than a month.
They sent us a reconciliation of the claim to let us know all was well. I am so impressed with the professionalism of TuGo, I'm telling all my travelling friends to give TuGo a try. Thank you so much TuGo for making such a stressful event almost painless.