Ruth S-T

Review of First Mortgage Solutions, LLC

Don't ever deal with Kelly Sandler, Loan Coordinat...

Don't ever deal with Kelly Sandler, Loan Coordinator at the First Mortgage Solutions LLC, Kansas City Missouri. I applied for VA loan with them, and after documents were signed and submitted and the loan process was in the works. Kelly had Trevor, his assistant assist me with the rest of the loan process. One day, Kelly called to answer some of my questions I asked Trevor, and was very sarcastic and unprofessional. Didn't help me with the process, my agent was on top of everything, she took upon herself to do inspection and contact the Escrow company. I didn't know or understood the process, there was no guidance or assistant from Kelly, and he told my agent that its not his job to babysit me. I didn't ask for a babysitter, but a professional loan officer to assist me in the process of purchasing a home. I sacrificed 20 years of my life to fight for our country, is it too much for a Veteran to get some help with the process of buying a home for her family? At least he can do it in the comfort of his air conditioned office, not out in the hot desert fighting the enemy and pray you return home, not in a coffin. God bless America.