Brian Williams

Review of Haakon Industries Ltd.

I represent this manufacturer and so my review wou...

I represent this manufacturer and so my review would be completely self serving and biased. But after reading the borderline racist one star review from JC Archer I have to say a few (or more) words. First off check this disgruntled persons history of reviews for more anger toward people with accents.

Haakon is run and staffed by Canadians and Americans. They only manufacturer in Kingston Ontario (East) and Cheney Washington (West) and buy US steel. I have represented Haakon for 5 years and have never spoken to anyone with any accent other than a Canadian accent. I suppose it is possible that an Asian person with an accent could work at Haakon due to Vancouver having a large Asian population and that being where all Haakon's engineering done. Doubtful an engineer would be answering the main line. Other than some massive clients that deal directly with Haakon, they operate 100% through their local reps and rely fully on their local reps to provide sales and service. From a corporate stand point they are an engineering manufacturing firm. No marketing, and no customer service hotline. The no customer service may sound odd but that is what your local Haakon rep is there for, and seeing as the sales of their equipment is the means to which the rep makes a living, it is in their best interest to make sure you are taken care of promptly. If an end user were to call Haakon directly they most certainly would be pushed back to speak with their local rep. If a local rep is bad at what they do it would be a matter of time that they would be replaced. Because bad service would lead to poor sales.

I have never had a customer that isn't happy with a Haakon unit once the project is complete.