AutoNation had my Jag for 3 months (kept saying co...

AutoNation had my Jag for 3 months (kept saying couldn't get the parts when my insurance company assured me they were available) and refused to complete the work approved by my insurance company instead insisting I put a new steering gear box on a 7 year old car and wanted another $3,500 out of pocket for a new one when my insurance company approved a certified used one.

When I finally had had enough and went to move the car to Jaguar Motorsports in Delray (*See my excellent Google review), they refused to reconcile the insurance payments to their incomplete work until I caused a fuss over it in the lobby, and even then they were unable to get the two to reconcile. Further, even though they were over paid by the insurance company in the amount of roughly $1,000 for work they refused to complete, made me pay my $500 deductible prior to releasing the car to me so I could move it, and then sent it without the purchased parts that had not been installed. (They were left sitting in a box in the garage)

Rene, the manager, would not answer the phone for me, nor would he return my phone calls prior to and after I removed the car, even though they owed me roughly $1,500. Not until I involved the CEO at AutoNation in Fort Lauderdale Headquarters did I very quickly get the refund check handed to me.

Finally, AutoNation never checked the motor mounts, which were broken and needed to be replaced also under the same claim.

Kudos to Roberto from Jaguar Motorsports for coming to my rescue...