The Palazzo is rated at most web pages as a "fabul...

The Palazzo is rated at most web pages as a "fabulous" hotel. I was also enchanted from this hotel with the strong Italian scent but there were few things which did not allow me to rate it as 5 stars:
When we checked in we were charged $50 per day as "resort fee". We knew it in advance and we hoped that we get some benefits for that charge. When we checked in we asked and we were told that we get free internet and credit of $25 per stay for drinks.
We traveled with our 11 years old daughter which had a cold/flue and we asked If we can store her syrop in the refrigeretor in the room.
The answer was yes and we were told to notice that when we check out because the refrigeretor had weight sensors in it and we must tell them If we do not want to be charged.
We went up to the nice room and then we found that the refrigeretor was locked! We called the front desk, explained the situation and asked them to open the refrigeretor to store the small syrop bottle. They refused and told us that the refrigeretor does not have any room for storing a small syrop bottle and that it is not supposed for storing medicines...obviously a lie... However, If we paid them $25 PER DAY (!!!) they would rent us a small refrigeretor Which is exactly like the one we got in Our room (and this one is suitable for storing medicines?)
We felt cheated and humiliated after that answer.
We paid hundreds of $$$ per night and they do not allow us to store a 5 Oz bottle?
In addition to that, their Wifi is quite week, bad reception in most hotel areas and most of the Emails sent from my POP/SMTP account did not Go thru. I had to shut down the Wifi and send them thru my cell phone provider.
In addition to that we were surprised from the high cost that they charge for their electrical powered gondola (yes, the charge the gondola...). $116+tax for a 10 minutes gondola tour in their pool? This is an extremely overpriced! Few months ago we had a 30 minutes tour in a real gondola in Venice, italy, driven by a Professional opera singing sailor through real houses and views of Venice, Italy and we paid only 80 Euros for that! (about $95$) for a 4 people gondola. I wonder why this faked gondola charges more for less time?
Another thing is the long walking distance between the entrance to the rooms. This long way runs thru the Casino which is a smoking area. Most of the visitors do not smoke today and I saw many children and babies in that hotel. When we passed at least twice a day to and from our suit, we had to cross that area and all of our cloth and nose were filled with that horrible smoke smell Which did not leave us for few hours later after we passed there. I wonder why this "non smoking" facility does not invest in a decent air conditioning system which would keep that area from the smoking fumes? We are not in the 60's where most adults smoked. Today, over 80% of the people do not smoke. I did not put a single quarter in their Casino because I could not stand the heavy smell of smoking. Isn't it time to make a smoking free Casino area on the way to the elevators?
Eccept that, I found most shopes In the "Shoppes" area to be most expensive without any sales. I paid $8 for 1 scoop of low quality ice cream with 1 dry topping. Outside the hotel I paid half for the same. A pair of women "Skechers" shoes cost there $55. We bought the same pair for $38 in "Skechers" shop in front of the New York hotel. About 40% less.
This hotel has great rooms and and a great potential. It is pitty that it became a money squeezing tourist trap. It wasn't like that when I visited them 6 years ago. Except for the nice italian decoration and the very comfortable and clean room, you do not get anything for the extremely high price and resort fees that you paid. I think that some real discount coupons for the restaurants and attraction/shows in the hotel + no smoking Casino area would improve the customer's experience in that resort.