Kimberly

Review of Clinique at Kenwood Macy's

So I went to checkout at the register closet to th...

So I went to checkout at the register closet to the mall exit. I was purchasing 3 last act clothing items. I ended up checking out with a woman who's name I don't know. Her co-workers name was Elizabeth. So my boyfriend wanted to use the Macy's rewards the bronze level. My boyfriend asked the employee of he could give her his phone number since we had just purchased a a clearance linen item and the woman at the returns area was able to type it in. The employee started talking about how she would need to look it by the drivers license and etc. But we just wanted to do a simple type in phone number. When I paid their was an option to type in the phone number but we didn't get to. She argued with my boyfriend saying you don't get points on last act. My boyfriend said he does. And the employee argued back saying that he didn't and that she would know because she works there. She also went on to say that you can't get rewards because the already marked down so low. My boyfriend after hearing the employees talk about how they don't how to do the rewards and how Elizabeth has tried in the past to do the rewards and it didn't work. He asked if the employee could call a supervisor. Elizabeth ended up calling on her phone and she said no one picked up. My boyfriend just gave up and I paid for my items. This whole interaction ruined my night because I feel like this was all misunderstanding. I tried looking the Macy's bronze rewards page if last act items are excluded. If someone could contact me about I would really love to clarification on what counts towards the Macy's bronze rewards points. Because we have mainly purchased last act and feel we have gotten rewards. So I'm just trying to understand what is going on. I have been to other Macy's and have never had a problem about having them type in the phone number or me doing it on terminal.