mike white

Review of OminBerkShire Place Hotel

Nice hotel, let down by poor organisation and comm...

Nice hotel, let down by poor organisation and communication.
So me and my partner stayed here from the 26th to the 30th Dec 2019.
Her birthday was on the 27th so was a special trip, I had communicated with the hotel for maybe doing something like balloons etc, and they were more than happy to do this. We arrived to abit of a frosty response on reception, rushed check in, wasn't told where the room was so we checked with the concierge. Arrived in the room and there was no decorations or anything. I went back to reception with my email from them and they apologised and sent up a champagne, they also said to let them know the following morning when we go out as her birthday was that day, so I did this and again came back that evening to no decorations or anything.
Back to reception I went and they ended up giving me $100 dollar credit to the room for food and drink, which I took. I might add that we used the credit for breakfast which was overpriced. American breakfast and a eggs benedict and tea, and that was the $100 gone. Be careful on the tip scam on the reciept as service charge is included, but there is also another line to enter a tip... Cheeky.
The other issue I had was the resort fee, I gave my credit card to them as that's the rules, but told them I wanted to settle the fees in cash on check out, to which they said no problem, nothing will be taken... So I paid the resort fee in cash, asked again about the card and they said again, nothing will be taken. Only to get home and they had taken $117 from my card! Which I might add took me over my limit.
I'm now waiting 7 days for it to come back which is ridiculous.
As for the room, it was clean and nice.
Kept clean by the house maids, although I might add, they chucked away my partners birthday cards, which really is not acceptable.
All in all a frustrating stay which I think could of been made better, the hotel is in a pretty good location, around 20 minutes or so to times square.