Despicable

Just tried to make an online claim for a fault - We're sorry!
The details you have provided indicate that what you've reported is not covered by your policy and as such we will not be taking any further action. Further details as to why can be found below.

6403864C, Structural
Thank you for reporting this claim, however it is with regret that I must inform you that your policy for Structural Defects has not yet begun and therefore we will be unable to take this claim further. Sorry what?