I have been buying tires with them for several yea...

I have been buying tires with them for several years, maybe 10 years. Their service has been in decline and prices are not competitive anymore. I had a flat on my wife's minivan so I went ahead and called to setup an appointment early in the morning, the person on the phone said I didn't need it one, just come and will take care of it, not the case. I ended up waiting almost 3 hours because they misplaced my paperwork. Manager didn't even apologise. I'm going somewhere else from now on.