Ali Dalir

Review of Airdrie Honda

Updated review Aug 2020: Airdrie Honda amazed me a...

Updated review Aug 2020: Airdrie Honda amazed me again. In a recent interaction, Airdrie Honda's service department resolved an issue with my car that lasted for two years and was not fixed after 4 trips to another dealership near where I live. Ziad, the service manager, was diligent and systematic. With help from a very friendly shop foreman, they patiently took the time identify the issue and fix it. Their customer service and commitment to customer satisfaction is exemplary!

Older review 2017
I like them because they care about customer satisfaction and they owned their mistake!
I bought a 2016 used Odyssey from Airdrie honda around February 2017. Car looked great. I reviewed the car proof that they provided to me and I trusted them that they have done all the inspections (which they did for most part), so didn't do my due diligence when picking up the car (my bad!). We picked up the car in a rush as I wanted to make it back home on-time and get the winter tires installed on the car the same night, so we did not wait for the tech to show us how all the bells and whistles work. After a couple of weeks, I got time to set the memory seat and realized it is not working. Contacted them and they asked me to bring in the car. Meanwhile, I got a chance to think about why the memory seat is not working and suspected that the door might have been repaired. After a simple inspection, I found paint sprayed on a piece of foam near the hinge. I called the dealership and discussed it with the sales manager. He then referred me to the General Manager Jason. Jason listened to my concerns and explained that since the car proof was clear the day they showed it to me they are not responsible for any problem (which I checked with AMVEC and they confirmed this interpretation); nevertheless, he sent the car to an independent body shop for inspection. The body shop confirmed that the car had an accident and that the driver side corner and door was replaced and the sliding backdoor was painted over. A new carproof showed that there was an insurance claim on the car that did not show up on the first carproof which was pulled a couple of weeks after the accident. It looked like the previous owner quickly fixed the car and sold to Honda and did not disclose the accident.
As the general manager of the dealership, Jason took the responsibility and accepted my offer to take the car back with a fair adjustment for the 4 months that I used the car. He then offered me a deal on a brand new 2017 Odyssey which I accepted and ended up trading the old Van for this one.
Overall, Jason handled the matter with professionalism and respect. He was very helpful to the last minute and made sure we have received the car and have been helped with the delivery.
I also had the chance to work with the service manager Ziad, which was absolutely helpful.
So, in summary, Airdrie Honda managed to turn a bad situation to a great experience for us!