I bought a chair over a month ago. But still have ...

I bought a chair over a month ago. But still have no chair?!?
The money for the chair has been taken out by my bank by this company, so I know they have received the order. I understand there is a pandemic, but still waiting over a month, with no delivery insight and no communication from the company is ridiculous. I ve tried to call them several times (on their premium number) and have used the contact us section on their site, but I have had no response.