J W

Review of Silversmith Hotel & Suites

Very disappointed in this hotel. We booked a stand...

Very disappointed in this hotel. We booked a standard king sized room, but instead of telling us it wasnt available they just pushed it to the next weekend. When we got the confirmation email saying that it was for the wrong weekend, we called and they explained what happened. So we corrected and said we wanted the right weekend. They told us they only had a "allergen free room" that was $100 more!!!!

We were leaving the night before so we didnt have a choice. When we checked in the valet couldn't find our name. When we got to the room we found DIRTY UNDERWEAR ON THE FLOOR!

There was long dark hair in the shower (my partner and I both have buzzed hair). Every single towel I grabbed was dirty. Some had red smudge, some had black. Others had this brown freckle stuff.

And our lovely $350 room had the view of a brick building next door.

Staff was friendly, but unapologetic to our issues. Decor was lovely in the room and the lobby. The air and heating in the room was immediate and easy to use. The wifi worked. But I wouldn't call this room allergen free or worth the price. I'm not convinced it was ever cleaned. And I definitely will not be returning, especially with a price so steep.