Review of MileOne Heritage Hyundai Towson

3 years ago

Update 2-24-18.

Update 2-24-18.
Received call back this morning, msg left. I called back the direct number left within the message and spoke with Michael Barnes this afternoon. I'm thankful that he took the time to listen to my issue when I was calling back for M. Thomas, as per msg 930 am. He told me, and I feel confident that I will receive a call back in the time frame he stated. Thank you Mr. Barnes. I added a star, looking forward to adding more with resolution.

Original 2-23-18
Purchased used Tuscan 12-10-17, still no tags, no order for tag, no call back. I called prior to expiration of temp tag, went there to get another temp tag after 1st 60 day tag expired, 20 days still no call back from ANYONE after several calls and going to dealership to find out where my permanent tags are. Spoke with several people including Michael Thomas who is supposed to be GM last Friday, still no call back, and he said he would call withupdate either way. Spoke with 'Rod' today, messages left, again for GM, no return call. Also had their "IOU" in writing for tow hitch, it STILL hasn't been ordered. This is the 3rd, and now final Heritage Mile One purchase, 2 new, this one used. Such a shame because the Forrester dealership has been stellar. How can you go in person for expiration temp tag and they STILL don't order tags, how? Finance company sending letters for title. Customer service failure. Shame, the sales person was great, no service after sale, that is very telling.