I was attempting to attain old medical records and...

I was attempting to attain old medical records and staff was very rude. I asked to double check the records to make sure everything was there. The staff refused to let me review my own medical records. Which, I do believe is not allowed by law because they are my personal records. Then when I asked for help explaining some of the hospital notes the medical records lady turned her back and walked away. Not a good experience!