I stayed here one night early in January and overa...

I stayed here one night early in January and overall it was a disappointing experience. The hotel is located in what could only be described as a housing estate. On arrival we had lunch in the bar and menu was limited and very expensive. We ordered the burger and it was very disappointing. Our room was spacious but not very clean as we found a fake eyelash, in plain sight, beside the window. We had both booked the same treatment in the spa and had two very different experiences. The intensity and quality of the treatment varied. Although it was supposed to last an hour an ten minutes it was in fact less than an hour. Another area where our experience was less than satisfactory was when it came to the staff. Overall we found the service very slow particular room service and service at dinner. Twice we made requests to reception for items to be delivered to the room. We had a ring a second time on both occasions as we left waiting more than half an hour. Overall we were left disappointed leaving the Knightsbrook Hotel.