Giovanny Andrade

Review of Fountain Auto Mall, ACURA-BUIC...

Brand NEW vehicle with body damage!!! We got a 201...

Brand NEW vehicle with body damage!!! We got a 2016 GMC Yukon XL ( approx. $70k) from this dealership at closing hours. Needless to say, they were in a hurry to close the deal and go home which I don't blame them. However, due to the situation I specifically asked both the sales rep and the financing manager what was the protocol if there was any damage or issues with the vehicle. They assured me it would be taken cared off to my satisfaction. After all, this was a new car. The next morning I noticed several dents (7-10) in both sides of the back panels. So I immediately called and spoke with sales rep and left several mgs with management. Days and days past, and no solution. I simply asked to trade in for one that wasn't damaged. But they replied back to me and said that this vehicle was transferred from another dealer and apparently didn't get a correct inspection(thus the damage) Nevertheless, I contacted the head quarters and opened a case regarding this issue. After weeks of unnecessary work, corporate office tells me that the dealer had the option to correct this and they couldn't do anything for me as the consumer. Shame on them. GMC needs to hold these dealers accountable for their actions and mistakes. Finally, I was informed the general manager would FIX the body damage. I quickly declined that option as a NEW car should not have to have body work done. I just wanted them to make it right and give me a true NEW car that i paid for. To conclude, I have been forced to take this issue to the General attorney's office, better business bureau, Orange County Consumer Fraud Unit, and seeking attorney action to fix this issue. It's a shame the dealer has to put consumers through this kind of headache and stress. Love the car hate the lack of integrity.