D

The installers are disrespectful to people's prope...

The installers are disrespectful to people's property. I paid for an installation through Home Depot for outdoor carpeting. That was in May. It was installed on August 5th. i was not able to see the completed job until Friday, the following day. The install is atrocious. And not only did they do a horrible job on the install, they got glue on my vinyl railing, j-channel, post and block wall. I had 2 appointments for someone to come out and look at it so we can point all of the issues with the install. The on time they were to call me 1/2 hour before they arrived so I can have someone there. They did not even do that. They called when they were standing in front of the property. I called the person that gave up half a day to sit around waiting for them and had them go down. I called back to the person that was at the property and said they would be down 20-30 minutes and they said they could not wait. I called my person back and said nevermind. Then about a half an hour later I received another call and they said they could go down and meet and I said that I couldn't because my person went about their business and I am tired of inconveniencing people for them. Mind you, my carpet install had been scheduled about 3 times before it was actually installed. One time the install was scheduled 8-12, i believe, and they call me the morning of to cancel. Their installer had something else to do. The first time was around August 12th. They were to come out again today, more than a month later, nothing. They said they were going to fix the carpet. There is no fixing this carpet. They said they were going to have the carpet replaced. I have heard nothing from them for over 2 weeks, Home Depot either. Fair warning do not get any flooring installed by Home Depot because this is the only company they have to install flooring. They need to rethink the way they do things. I use Home Depot for EVERYTHING. I do not go to Lowes but after this experience I may just go across the highway and use Lowes. i have rentals and bought all my paint, flooring, light fixtures, refrigerators, stoves, everything. But I will be changing now.

Service: Installation

Comments:

No comments