Village of Theodore

Review of Ignite Payments | First Data

Our office was experiencing difficulty in tracking...

Our office was experiencing difficulty in tracking POS payments in monthly bank statements making account reconciliation with our general ledger more difficult than believed necessary. During my first year as CAO for the village, I reviewed the long established process and determined that there was an avoidable disconnect. After a discussion with our local credit union, I discovered that they were affiliated with First Data. This was encouraging because the long established POS was with a chartered bank and moving to First Data would reasonably be more seamless given the affiliation. Additional research indicated that our provincial municipal association has an agreement them that further reduces our fees. Our local credit union arranged to have a First Data representative contact my office to discuss service and pricing. I was fortunate to have their representative Maryam Bin Yahya walk me through the process in an efficient, quick and professional manner. The POS unit arrived yesterday and will be online this week. I look forward to the expected reduction of time in reconciling accounts and also experiencing a reduction in fees to help with our modest budget. Thank you Maryam!