Vahid Golshaeian

Review of TuGo

My wife wrote a review for the awful service that ...

My wife wrote a review for the awful service that we received from this insurance company and their reply was even worse, please read Tugo s response and my wife s:

Hi Sahar,

Thanks for your patience as we looked into your policy. Your travel insurance policy covers medical emergencies, not ongoing care (i.e. checkups, prescription refills, etc.), and based on the information provided you ve provided, your father s case wasn t a medical emergency. Sorry that you re disappointed, but the policy dictates the coverage.

If you have any additional questions, please feel free to contact us again, or your broker directly.

Best,
Linnea

And my wife replied:

Hi
I m even more disappointed as you seem not to read my comments.
I clearly stated what I requirements were and asked for the service. I m not a lawyer to read between lines and understand if the policy covers the requirement. That s where your agent comes in handy which in my case it didn t.
I see learning opportunities for your staff and obviously you lost me, my family which visit us frequently my in-laws, now a former customer of yours and anyone I know in my network and beyond.
We have a family business and we understand that s not how you would deal and treat with a returning customer.
Good luck with you.

All this communication will be spread, just for your information, and maybe we could save another victim.