I am a traveler and also, offer service in the leg...

I am a traveler and also, offer service in the legal field. It is unfortunate that this hotel for the second time demonstrates the low service they have. I have stayed here with my friend, for some Tony Robbins conferences (talking about adding great value). I stay here because is close to the event, but the service is the worst, specially at the front desk. I do not think the employee, Leon Brown belongs to the hospitality business, if so, he needs to be retrained and reminded of what is the purpose of the industry. Tonight, when I tried to check in, he said from the very beginning he could not find me in my friend s reservation, after an hour he showed me a document with my name on it and said it was my fault because my name was mispelled instead of Rivera was Ribera , when they were the one misspelling. In that hour of waiting, I tried to show him my reservation and he would not look at it, he kept stuck in his story, that I was not in the system. It is not until the third party agency explained to him, that everything was a prepaid and I was in the reservation that he finally finds me, honestly do not know how (probably I was there all along and he could not see the name). He treated me with such a desdain from the beginning to end, and with not even an apology, that my frustration escalated so much, that brought me to write this review. You know how some hotels they apologize for inconvenients, unfortunately, that did not happen here, instead of those I received blames and excuses of why.

Also, I came in with my service dog, and immediately indicated to security and front desk that fact, and security said it was ok. Nevertheless, 25 minutes later, the security lady knocked at my door asking to open the door that they wanted to ask about the need, training and service of the dog. Obviously, they have not been trained for this issue and do not know the law; they cannot ask those questions, they can even be sued for violation of privacy. I felt threaten and invaded so I decided not to open the door, but did respond, hoping she will go away. She did.

Now, as I say the bad I will say the GREAT, the COOK (he serve me all 6 mornings during the past event a month ago), in the breakfast buffet is the most caring and attentive employee they have here, he is always high energy, trying to serve you and content; he will brighten your mornings and days during your stay here.

I am a buisiness owner too, and I know the importance of an employee and how a bad attitude and lack of understanding of service can entire organization. Therefore, I hope this Marriot review his operations soon and retrain and/or replace the employees that are harming its operations.