Melody Johnson

Review of J. C. Penny Mall of Georgia

My engagement ring was purchased through another J...

My engagement ring was purchased through another JC Penney branch but our Care Plan for it allowed me to take any concerns regarding the ring to any location. I live closest to the Mall of Georgia location. When I arrive, I made sure to have the paperwork for the insurance on the ring with me. When I get to the Jewelry counter, I was hoping to find the man that I spoke to on the phone regarding a repair that my ring needed. I was met with a woman who was with other customers. I waited patiently to be seen or greeted and when I finally was she said "What do you need?". For real? This is how we start? So, immediately I am not digging her. I told her the situation and the she said : "Oh, I can't help you right now, let me finish this sale, and ill be right with you." Some time passes and she comes to greet me again with the same amount of enthusiasm. I said that I was there to get my ring sent off to the Asurion care plan and that I had the corresponding information with me. She takes a look for a second and then says : "There is no barcode, I cannot look anything up with out it". .....OK However, they had my contract right there with all the numbers needed to look it up. She starts typing and asking when the purchase date was. I didn't know because this was purchased for me. She keeps going on and on about this barcode that I clearly didn't have. I gave her suggestions. I work in customer service for a high end store, so when something happens, I go above and beyond to at least say I tried to find a solution. She did nothing except grab more people to tell me the same thing. I even asked while I was waiting to see the wedding bands because I wanted to see if i could find one for my fiance and myself for our wedding in 4 months. Her response was to not even look at me, she just waved her hands and said "Over there". Again, For real?? I am actually STILL trying to buy something! After being there for some time, they told me there was nothing they could do...baffling since my much needed information to look it up any other way was on the CONTRACT. Frustrated I left, I looked at my contract and pulled the number for the repair company. They took care of me and even though they needed to go through the store , they opted not to because of my experience. I was able to send the ring to the company.

What happens? UPS lost my engagement ring. I am devastated. Even through an indirect way, this is the Jewelry departments fault because they had the means to help me. They were just too lazy and unpleasant to help. I called this morning and gave her a piece of my mind. For real. Step up your Customer Service game. From the moment we met, I knew she had no interest in helping me. I do not employ people like that at my job. I would be more than happy to discuss this further with her boss.