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luis rodriguez

4 years ago

From the moment they picked us up from the airport...

From the moment they picked us up from the airport we knew we made the right choice in selecting the best hotel for this experience. The entire staff was very professional and always ensured our stay was as perfect as possible. Whether it was room service or dining at the restaurants, the St. Regis staff made sure to provide whatever was needed prior to asking. The Butlers, waitstaff, concierge, and front desk staff all worked as a team to make any accommodations necessary. Only complaint was we had to wait until 3:00 PM to receive our room the day we arrived; we arrived at 10:00 AM. Needless to say we were very uncomfortable on this extremely humid day and had to cancel our activities as a result; we needed a shower after that long flight. Even though we didn't complain, they did allow us to use their Royal Beach Front Suite while we waited for our late departure. 40 acre resort which you can tour by walking, biking, or having the staff drive you in a golf cart, provides you the opportunity to visit the spa, swim in the lagoon (tranquil place with many fish awimm I no around), or visit the beach.

*Our stay was in a deluxe, over water hut with mountain view. Room 116. Great room, sting ray and fish all around our dock.

Overall - We will be coming here again as it was their staff who made stressing here exceptional. Mauruuru Bora Bora!

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