It's been one of those days.

It's been one of those days.
My son had locked himself out of my car by leaving the key in the trunk. I didn't have an extra key. I called The Road Side Assistant and they said they can't come out until 6 pm. The car was parked in 4-6 pm no parking zone. I called the Bellevue Mercedes (formally called Barrier, now it's owned by Auto Nation) where I purchased my vehicle and explained the situation. I told them I wanted to call the locksmith to open the car and asked if the button will work to pop the trunk. The service rep confirmed that it would work. The locksmith came and was able to open the car but the trunk button would not work. I called Bellevue Mercedes back and I was on hold for 10 minutes until I was able to talk with the service manager Matt. I told him that one of his service rep gave me the wrong information and I had to pay $100 for the locksmith. He told me he was going to reach out to the Seattle Mercedes service manager to help me out. After waiting for half an hour, I called Seattle Mercedes myself. I spoke with one of the service rep and he reassured me that he was going to explain the situation to the service manager and get in touch with me. Few minutes later, gentleman name Pet from Seattle Mercedes called and said he will be coming out right away. He even apologized for the mistake and didn't charge me for the service!
I was quite disappointed with the Bellevue Mercedes because Matt, the Bellevue service manager never called back to follow up. On the other hand, I was very pleased with the Seattle Mercedes Service for taking matters with their own hands and helping us out today.