Took my 2020 tundra with 5,000 in for maintenance ...

Took my 2020 tundra with 5,000 in for maintenance and service rep advises me that l had nail in one of my tires he advised me that they can remove nail and patch and plug. Cost 36 dollars ok np. Just so happens my wife scrapped up that specific rim. So l ordered the new rim and had a local tire shop install ha tells me that my tire has just a plug no patch. when l notified the advisor he genuinely didn t care. So if there dishonest about something so simple imagine a big incident.

Update*******
So spoke to service manager and he listen to what l had to say and assured me he will get to the bottom of the situation and adjusted the fee. Thank you Mike for making things right also Jesse Santiago also tried to make things right as well.