Gail Peterson

Review of Sears Holding Company

Springfield, MO, Wow I wonder if the people (upper...

Springfield, MO, Wow I wonder if the people (upper management) at Sears Corporate actually read any of the Google Reviews!!! If not maybe they should start. I have shopped at Sears for the better part of 30-years in a few states. I know now why their stock is in the tank!!!! During a recent purchase that was going to be delivered today they notified us this morning that the item we purchased was damaged prior to transit. Okay those things happen. When we asked what the solution was going to be and when they stated we had to call and talk to the store. Humm!!!! we are the customer they damaged our purchase when trying delivery and they have no solution!!! I did have an opportunity to go to Buenos Aires ( Sears call Center, it's winter there right now) I also spoke with the Philippines and the Balkins. Stock answer is "we are sorry" we can take a report. Five years ago, the stock price for Sears was around 75.00 per share - a year ago the stock price was 29.00 per share. Today their stock price is around 13.98 per share. I wonder, just wonder, who is running the ship........This is absurd. I guess we will have to surrender to Lowes, Home Depot