Mandy Chong

Review of Sears Holding Company

2 techs came out not 1 diagnostic test done! Do no...

2 techs came out not 1 diagnostic test done! Do not use them 1st guy came out after sitting around all day, listed to symptoms decided it was the coil without ever doing a test. Used the dryer the next day it's even more messed up than the fist tiem. The 2nd tech was supposed to come after 4:30 (cs assured me of this) he told me he doesn't work past 4pm even though wait window is 1-5!!!! Left work early to meet him here by 4 and He gave some BS about distance from the Dryer to the vent and dryer working too hard. Our house is average distance same air flow we have alway had, vent is clean and nothing coming out so there is no blockage. !Not one diagnostic test was done, he came up with some BS story and never pulled out a tool or opened up the dryer. Also would not listen to symptoms kept trying to say heat issues etc even though the dryer can't be too hot and turn off when it was even running for over an hour! What the hell does the start button randomly working have to do with heat either? Dryer not running on temp settings etc. When pressed about why not opening the dryer up, doing any tests, looking at the panel which is clearly having issues he said i'm not dealing with this and left. Now 6 phone calls later and still trying to fight with someone for a refund and getting the run around.