The nurses, doctors and staff are truly wonderful!...

The nurses, doctors and staff are truly wonderful! Efficient, intelligent & kind. The facility is very nice & food was really good. Unfortunately the billing department doesn't even come close to being wonderful. I got a call the afternoon before my procedure the next morning telling me I owed over $2000 for this procedure. The strong implication was that I would not be able to have the procedure without paying up front. When I objected to having to pay up front before my insurance company had reviewed & issued my explanation of benefits, I was told I could pay 60%. Since I felt like I had a gun to my head, I did that only to find out later that the 60% payment exceeded my deductible. I complained to the business department and was told that the representative that called me was following her "script". When I asked if I would have been denied the procedure, I was told no but the rep could only "offer" me a 60% payment. If I had told her I was unable to pay then she would have transferred me to someone to arrange payments. Lesson learned - I will always tell them I need to make other payment arrangements in the future. Their policy is to collect up front & issue refunds later :( If everything else had not gone so well, I would be switching providers.