I checked in at 5 pm and was given a room key with...

I checked in at 5 pm and was given a room key without telling the room number with the reason the room is being cleaned and will be texted later. Geez. until 9 pm I reported again finally they gave the room number. when checkout the bill appears for drinks that are not used. the reason is the bottle is moved and the sensor is wrong. luckily I didn't use self checkout so I could complain and be corrected. water heater is also not provided in the room and if you want to borrow it will cost usd10. omg