Service Dept:

Service Dept:
-I called to schedule Safety Recall Services and s/w Chuck.
From the initial phone call Chuck seemed disconnected, I told him what I wanted and he didn't ask any questions etc so I questioned him, "do you want me to read what the paper says" his response, ok read it.
-I also questioned as to parts availability etc. He asked if I would be leaving the car, I told him yes I would bring it very early approx 7:45am and catch a ride with a co-worker.
-I dropped the car and went to work, at approx 2: 20pm Chuck called and advised they had to order parts and wouldn't be able to do repairs today - to which I became extremely irritated. I had not planned this and actually had no idea this was a possibility. I work in GSO but live 20 miles away and catching a ride isn't possible.
-At this time he offered a loaner - so, I picked up the car and he requested that I add gas to where it was at pickup 7/8 of tank he stated. Upon entering the vehicle it was only 3/4 full - I took a picture showing the mileage and gas level.
-The next day around 3pm I called to see if my car was going to be ready, Chuck advised that it was ready and he had left me a message (I did not receive a message).
-I go to Terry Labonte to pickup my vehicle and he told me I needed to put gas in the car. I certainly intended to pay for what I used but thought I could just pay for it there (on this particular day we had torrential rains due to tropical storm Andrea) not the case, Chuck recommended I go to Kmart across the street and return the tank to 7/8 full.
-At this time I advised Chuck it was not 7/8 it was 3/4 and I had picture proof.
- I got the gas and left - **vowing to never return to Terry Labonte for anything**. It is very unfortunate that one employee who could care less about customer service can cost a company business but if this is the type of employee they chose to hire, I don't want to deal with the next one.

I have worked with the public for over 30 years and know this is not how it's done.