Let me start with the fact that I rarely experienc...

Let me start with the fact that I rarely experience a level of customer service that leaves me blown away, and that's exactly how I felt after getting my first boot fitting with John. I came in the Sunday right after Black Friday to get a boot fitting and a new set of skis, and luckily for me, John was available. Not only is he very approachable, John took the time to educate me on the specs of the boots and bindings. He's extremely detail oriented and took the time to explain why the smallest margins in his measurements matter. I needed an entire set and was really impressed at how efficient he was in matching me with the right pieces while attending to other guests as well.

After recovering from a sports injury, safety has become my main concern. After inquiring John's background a bit, it was very comforting to know that not only does he have a decade of experience, he is continuously developing his craft from top experts in the field. He seems very passionate about what he does, and his candor made me feel like he was looking out for my best interest every step of the way. Even though the demo skis were sold out, he still managed to match me with a new pair of skis at a great deal.

It was hands down the best shopping experience I've had in my 2 years living in Boulder. I believe anyone who is in hospitality, sales, or customer service can take away a lot from John. On top of that, I even got a follow up call directly from him about additional adjustments, and my skis were ready a week earlier than the original pick up date. I understand that he could have just skipped the phone call altogether and made the adjustments without my consent, and I wouldn't even have noticed. This is a guy who doesn't skip any steps or cut corners, which I greatly appreciate. Epic mountain gear overall seems like a very well oiled machine ran by strong leaders, which includes the people I didn't get to meet face to face. Thank you everyone at Epic Mountain Gear, including the ladies at the cashier desk, who made my first ski shopping experience so wonderful. The entire team made me want to come back even though I never want to spend that kind of money at any store again :)