I ve stayed in several hotels around the world - f...

I ve stayed in several hotels around the world - from Brazil, Peru, Cape Town, Iceland, Austria, Germany, Spain, Italy, Greece, California, Malaysia, Singapore, HK, Boston, NYC, Tokyo - and this was the first time in Europe that I stayed in a hotel that had NO AC (airconditioning). What s worse is that I was not informed by the front desk upon check-in. This was not also on the website. When I went to my room, it was hot. I thought the AC was busted. When I called the front desk, that s when they told me about the AC issue. Couldn t believe it.

Because of that issue, I had to leave the window open to let the breeze in. Unfortunately, by having it open, the street noise also could be heard - even the banging of the trash compactor every few hours (I was even wearing earplugs). I had lousy sleep throughout my stay, which I sorely needed since I was tired from my Iceland trip. Sigh.

When we came back at night one time, an envelope was on the desk for a Mr. Romero - who was not me. And because someone from the hotel staff entered the room to deliver that envelope, the Make Up Room signage fell and our room was not cleaned. Good job hotel staff (sarcastic).

I normally don t complain about things like the above but I couldn t help myself. I finally talked to the quality manager who thankfully was accommodating and apologetic. She was able to appease us so thanks to the manager. She was the lone bright spot in this hotel.

One other issue was with my request for 2 laundry bags. I called at 11 PM to request for them, and one hour later, still no bags. So I went down to the front desk only to be told that they had run out of bags and that I should call at 7 AM the next day (when someone from Housekeeping is available). Firstly, I have never encountered a hotel running out of laundry bags and secondly, I wish they had the courtesy to return my call to inform me that they had run out.

Eventually, the next day, I called housekeeping at 8:30 AM and asked for TWO (2) laundry bags. I only got ONE (1). Face palm moment there.

The icing on the cake? When we booked our taxi the night before checking out, we explicitly said that we were heading to Gare du Nord (train station North). The next day, the luggages were loaded in the taxi, and then the concierge asks me what terminal. I reply, No, we are going to Gare du Nord. So the driver then unloads our luggages since he was expecting that our destination was the airport. And the concierge calls for a new taxi. Good thing I had ample time prior to the departure of my train. Another face palm moment there.

There are lapses in this hotel. Maybe they should retrain their staff? In fact, during check-in, the front desk staff didn t guide us throughout the hotel. She did not show us where the restaurant was (or the breakfast times) or even just explain where the fitness center was (isn t that protocal?).

I ve stayed at the Marriott on Hausmann and at the Hilton Opera, and also in one hotel at the Montmartre area.

I WILL NEVER stay here again. VERY DISAPPOINTED.

A shame though because the location of the hotel is good. Near to the shopping of Rue Saint-Honore, and maybe 20 mins walking to the Louvre on one side, and then 30 mins walk to Eiffel. 10 mins to Champs Elysees.

On a side note, the concierge staff was accommodating.