Absolutely terrible experience on a car rental. Be...

Absolutely terrible experience on a car rental. Beware of the unfair business practices; these guys will not even give you an explanation and will deduct your deposit ! I paid up 250 euros for doing nothing.

Below (under the dotted line) is the exact review that I provided to Broekhuis and am posting it here such that the situation is transparent. In the last email from them, the agent admitted that they 'are unsure how the damage could have happened.' (exact quote from the email)
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1. No-one checks under the car on scratches when someone rents a car


The only remote way that the bottom of the car can be scratched is if someone parks the car with the front towards the footpath and the face of the car lightly brushes. However, in this case, it cannot be the renter's fault, as it is to do with the low bed of the car. Also, I (kept telling that I) always parked the car with the front towards the street, but I was not heard. If I would have hit a bump or anything, there would be a dent and not mere scratches.

I have got an invoice deducting 250 euros for the damage and I feel cheated.