The "customer service" tactic that went on for wee...

The "customer service" tactic that went on for weeks through senseless, incomprehensible, sometimes simply wrong / faulty e-mails in order to delay the 800 repayment of the holiday trip canceled by the provider. Of course not available by phone: "Corona" has to be used as an explanation for any unprofessional business conduct. Other travel companies of comparable size get this professionally regulated in these times. Wolters Reisen - NEVER AGAIN!

ADDENDUM: What the customer is struggling with here becomes clear again, albeit no longer surprisingly, in the provider's answer below: In the last paragraph, you kindly refer to the validity periods of cancellation scales, although, as is clear from my brief criticism above the provider canceled the trip itself, not me! ... Just let your full-bodied words be followed by actions and quickly reimburse your customers for the down payments owed.