Bartosz Maliszewski

Review of Melia Grand Hermitage

Let's start with the fact that the hotel gets 1 st...

Let's start with the fact that the hotel gets 1 star due to the treatment of customers in it, which is a pity because if it were not, I would have put it 4.
Let's start with the pluses:
- The hotel is conveniently located near the beach, the promenade and the whole center
- good food (breakfasts a bit monotonous, but overall it's tasty)
- barmaids, cleaners, friendly animators.
- attraction in the hotel also approx.
- nice room, refurbished flawlessly.
Minuses :
a few main ones for which one star goes: we were with a one-year-old child - we had to return by plane at 10:50 pm - already on the 1st day we were at the reception asking for an extension of the hotel day - unfortunately we were ordered to come on the last day. On the last day we found out that it was impossible - after calling the manager with great grace, of course, for a large fee, we were able to beg it - although the number of guests at the hotel was then around 60%.
-Another situation - I left the towel on the deckchair and went to the promenade to take pictures for about 35 minutes, when I came back there was no towel - of course, it is not known what happened to it and if not for the lifeguard who saw the pool boy who took my towel, I would have to pay 30 lions.
- no drinking water - you get 2 bottles of water at the start and then nothing in a 5-star hotel? jokes - you can either carry dozens of liters of bottled water from the shops or drink it from the machine - note that pouring water into bottles from the machine is prohibited by the hotel.
- We also did not receive dinner upon arrival at the hotel as our flight was an hour late.
- our son fell ill and was taking an antibiotic that was supposed to be kept in the refrigerator that did not work - at the beginning the reception said that they would fix it the next day, they said that they would not repair it and they did not have a second one and that's the end.
- The ramp with a trolley from the bottom to the top of the hotel is a good steep feat, so if someone likes sharp cardio in the heat, I recommend it.
It is a pity that we were treated like this because, as I wrote, if not for this approach, the hotel has a lot of potential and could be really nice.