Their flowers are delivered directly from the farm...

Their flowers are delivered directly from the farm. On the first day of delivery, there were two stems that had been broken. I had a live chat with a representative by the name of Mark C. He immediately took care of the issue to my satisfaction and was very professional, caring and courteous. He told me how to take care of the flowers. I did. It's been over a week. The flowers are still thriving and are absolutely gorgeous. I love them and highly recommend The Bougs Company to others.