Kim Dysinger

Review of Sofitel Chicago Water Tower

The hotel itself is nice. I liked the room, the lo...

The hotel itself is nice. I liked the room, the location, the bathroom. What I didn't like, and what made a huge difference for me, was that when booking through a third party, Sofitel ads a very sneaky extra charge of nearly $25 for what they call amenities. I saw this charge on my credit card and called the hotel. They said amenities were water, gloves, a mask, and something else that was something that should have been standard. None of those things were used by me, unless they meant the water in the shower and the tub. It is obviously a scam and seriously turned me off.