I'm quite concerned about the level of bad custome...

I'm quite concerned about the level of bad customer service Clinique Le Plein-Ciel patients seem to have had in the past. My own experience (dating back from September 2014 when I first visited to present) has been significantly more positive. Maybe they've been held to accountability by a governing agency or the complainants? Who knows. Dr Fady Yammine, Dr Tarek Khreiss, and the allergy specialist (cannot recall her name) and her secretary (a young Tamil lady, I believe) were all professional and pleasant. As was the nurse who took my initial stats when I first came (long, blond hair-dye and olive skin).

The doctors who so far treated me appeared and expressed themselves professionally, though every encounter depends on both the patient and the practitioner's character, engagement level and communication. The waiting times are not terrible, depending on the level of patients waiting, and triage needs. I aim for mornings, and I manage to get out within a two/three-hours timeframe (or less), despite many other patients waiting. If it sucks to wait doing nothing, bring a book along, or something to view on your phone (with headphones), or use their call-back service if you want them to alert you of your wait-position while you're home.

Important side note:

The only two exceptions to these were minor verbal incidents with reception staff (front office and back reception, which I dealt with). Yet overall, letting these two minor events stand separately, I would not hesitate to recommend this clinic to those who genuinely need the service at the time of need. I have also noted an improvement in the courtesy of the front desk staff (which ever only lacked once in my experience, when a secretary made a silly comment after I asked for a clinic business card (with contact number and opening hours).