Service at this hotel is terrible. I arrived at 4p...

Service at this hotel is terrible. I arrived at 4pm when check in behind at 3pm. They told us our room wasnt ready which is pretty ridiculous. We had gotten a suite which was about $600. I called the hotel about three times earlier that day requesting early check-in. If they were having issues with guests checking out late, that should've been mentioned during those calls. The staff was incredibly rude. The only reason why I gave three stars is because the room itself was nice.