Kai Simmons

Review of Empire Today, LLC

Horrible!! It s 3pm CST we are SUPPOSED to be sche...

Horrible!! It s 3pm CST we are SUPPOSED to be scheduled for installation today!!! No one has called to confirm a time. We have called several times to get some kind of idea as to WHEN/What time the installation will happen. Customer service hung up on us 3 times. On the last call we were told no one has been assigned to do the installation yet and they have until 6pm to call us.REALLY?? So you just waste peoples time and then still may not show?!!! THIS IS A HORRIBLE WAY TO DO BUSINESS!! Unacceptable!!! ZERO STARS!!!

Follow up: today is MONDAY 7/20/20 - on Saturday we were told someone called and left a voicemail stating they had to reschedule. I asked what time was the call made and was was told about 12:50pm . THAT WAS A LIE!! No one called us wasted our entire day- we were also supposed to get a f/u call on Sunday- no one called- we are going with another company!!! Do not use Empire - they are not reputable or reliable to be such a long-standing company