Don Jerome

Review of Silver Valley Propane

I rarely, if ever write reviews, however this one ...

I rarely, if ever write reviews, however this one certainly warrants one. I have known Larry for nearly thirty years back when he had built our house when he was partners with Art with Silver Valley Builders. We worked well with Art and Larry and were quite satisfied with the quality of their work.
A few years later, Larry came to us and asked if we good support his new propane company by switching over to Silver Valley Propane. We were happy to help and made the switch. Larry came to us shortly thereafter and asked if we could prepay for the gas to help with their cash flow, which we agreed to do. Larry has come to us on several other occasions and had asked for prepays to again assist with their cash flow. We had been quite happy to help out whenever he had asked.
Just recently I sold my property in the high desert after thirty years, and reached out to Silver Valley Propane to assist in the switching over from my account to the new owners. I had requested that they credit my account with the propane (which had just been filled) and bill the new owner.
After several requests, with no action from Silver Valley Propane, I had placed calls to Larry. No Response. I left numerous messages with the staff at Silver Valley, and they assured me that Larry would get the message. It has now been over 3 months and it has been crickets .
One would think that after a 30-year business relationship and numerous accommodations on my side whenever they requested a favor, that they would at least have the decency to return a call. But NO! VERY Disappointing! So, it appears that when they are in need of a favor, they are quite accommodating, however the first time they are asked for assistance to accommodate someone else, it is quite a different story! You might consider this story when you choose a company to do business with!