Nicole Crawford

Review of Brownwood Regional Medical Cen...

This hospital is a complete mess. I am not from t...

This hospital is a complete mess. I am not from there and feel for anyone if this is the only option in the area. I had fallen and hit my head. Thought well I'm ok. Ended up feeling like I could not breath next night. So figured better safe than sorry. I did tell doctor in ER I occasionally get anxietymaybe it is just anxiety. This guy treated me like a total whack job. By the way anxiety is a symptom for head injuries. He seemed very agitated as soon as he came in door and to busy to bother with me. Maybe he had a horrible night I try to be understanding but he choose a high stress job and I still deserve to be treated decently. Take more than a few seconds to look into my head injury. He ended up ordering a bunch of test that were not conducive with a head injury. Sent me home with no watch out for this when you get home. So I wake up with two black eyes go to another doctor who is very concerned who checked me over very throughly and sent me for a CT scan. This ER doctor did not even do a smidge of what this doctor did. So my bill for er was paid immediately before they could even send a bill. Well I had called wanted to make a complaint about this doctor. This lady was suppose to have an advocate call me did that ever happen no. She also basically argued with me into agreeing in fustration that I was not displeased with hospital services. I would not wasted my time calling if I wasn't displeased. And told me the doctor did order correct test. Yeah ok I needed two pregnancy test when I told him not possible my husband is "fixed". Yeah I needed those along with other ones that had nothing to do with a head injury. So she was on and on he did preform correct testing funny because I talked to everyone in my familywho works in healthcare who said no he did not treat you properly and did testing that was not conducive with your complaintsand injury. So basically he ran the bill up ?Why would I not be displeased when I have to pay them for nothing and had to go to another doctor. Somewhere in meantime billing is refunding some of my money because they overcharged me. I do not have insurance was paid in cash. Shouldn't have given them anything. Well then I never received check for refund from them or any other bills. So I call and call.. talk to tons of different people who redirect my call a ton of times (mind you when I could finally get a hold of these people they don't return phone calls much) so now figure out they are sending check to physical address not my po box. Can not receive mail at physical adress. Well this supposedly had already been fixed at least ten times. Now I ask this woman about other bills from doctors or such becauseI had not received any and I was guessing due to the address issue. Well I don't know call this person in Nashville who does billing leave a message never heard from this person. Then I start getting calls from collection agencies. For bills I have yet to ever recieved. So I call again finally get a hold of someone in nashville. She says she will call hospital to see if she can get phone numbers for these differentry groups so I can get a bill. Well she had no luck they could not give her any answers or phone numbers either. So I am currently waiting on her to call me back tomorrow she is suppose to be looking into finding these phone numbers. So hopefully I will at least get to see these doctor bills for horrible care and services before I give out over 1400 bucks just to the doctor for a absolutely nothing. This place is a total mess,no one seems to know anything, doesn't answer their phone calls or return them in a timely manner,nor do what they say they will, constantly transfer you to someone else,give you run around, poor care in er, gosh I could go on and on. Just don't go here if you don't have to. Place is a joke.