I enrolled to an Online Microsoft class and I deci...

I enrolled to an Online Microsoft class and I decided to go to the Austin New Horizons center to take it from the lab. Since I was notified to be there "30 minutes before class started" that's what I did. Arrived at 7:30 am.
Door was open so I walked in and nobody was at the front desk. I waited for 5 minutes and during this time I hear 2 people laughing in the back (break room).
Being a first-time student, I didn't know the process or what to expect and didn't want to be late. I walked to the breakroom to see if somebody was able to help me and all I received was a FROWN FACE and ATTITUDE from the front desk big lady asking me: "How the hell did you get here?? Door is supposed to be locked!" (like it was my fault) .
I guess I interrupted her morning coffee and her conversation with the other big guy at the front desk.
Even that it was 7:36am, she told me: "We dont open until 7:30am, you have to wait outside". I reminded her what time it was and she insisted: "Yoy have to wait outside" looking at the other big guy and laughing.

Finally, at 7:43 the lady came to the front desk, and changing her attitude (from laughing with her fat friend to the grumpy attitude) and showed me where I needed to sit, how to log in (with totally not knowledge of what she was talking about). The worst part is that she had the same bad attitude with every single person that she showed the lab.

I read plenty of reviews on YELP complaining about the "Worst Costumer Service EVER" and after my experience, I can tell those reviews were right (some of them not even close to what this front desk staff is in reality)

This courses cost $3,000 for 5 days. For this amount of money, I would expect a costumer service according to what i paid. At least, the same good service I received when their sales person was trying to get me enrolled.

I'm totally disappointed of this school and frustrated knowing I will have go here since I bought a 1-year pass.

Victoria,
Thanks for your reply. At some point I really thought sharing my experience at the center was going to help/prevent this situation from happening to others. I guess that management cares the same or less than Front Desk staff since I was never contacted (like you said it was going to happen).