We stayed at Sofitel The Palm for a week and had a...

We stayed at Sofitel The Palm for a week and had a really great time. The facility and the room are very nice and designed with attention to detail.
The staff, from the porter to the restaurant manager, who took extra time to show us the "technology" of the planted walls, is extremely friendly, courteous and forward-looking.

On the first day we arrived at 9 a.m., but we were shown where to change so that we could use the time at the pool until the room was free. As soon as this was the case, we were informed by phone.
On departure, we were able to extend our check-out by an hour without any problems, so that we could lie by the pool longer until the bus picked us up to the airport. Really great!

We were greeted by name in the Manava restaurant by the receptionists from the 2nd day onwards and the staff (with timely reservation) - without an explicit request - took us to our favorite spot in front of the waterfall, which is absolutely not common in other hotels with this number of guests .
The waiters also tried very hard and fulfilled our every wish - Wagas and Franziska in particular had served us during the days and made sure that every meal was absolutely relaxed and nice for us. They are just great.

On the last evening we had a final cocktail in the Porterhouse Bar. The cocktails were very good and the bartender kept us entertained as well. Unfortunately I don't know his name, very interesting and kind young man.

The staff at the pool are also super friendly, Moses has always greeted us from afar and tried very hard to find the perfect place for us. Even when all the loungers were occupied because we were quite late, he got us some on the beach and immediately informed us when some were available at the pool. He's really great!

One evening we ate in the steakhouse, it was also very good there, only we prefer the choices at the buffet to a la carte, which is why we always ate at Manava the other evenings. There was enough for every taste.
The rooms are super nice and very clean.

The only thing that we find a little shame are the prices in the hotel. Regardless of whether it is a minibar, pool bar, restaurants or supermarket, in our opinion the drinks in particular are overpriced. We usually like to drink cocktails, but with the prices of 15-20 , even for small cocktails by the pool, we ordered as few as possible. We have therefore completely dispensed with soft drinks for dinner or in the room from the minibar. 8 for a coke or water with your meal is just too much.

Nevertheless, our stay was super nice and we had a great week in Dubai that we will not soon forget.