I visited Peak Properties with my son recently to ...

I visited Peak Properties with my son recently to pick up the keys for his new apartment and I was incredibly shocked with the treatment we received. I have been working in reality for twenty years and Raul was one of the rudest people I have met in the business.

The week leading up to the key pickup, my son called their offices asking about a fee that was added to his account and how to pay it. My son had the call on speaker phone, so my husband and I heard their entire conversation. He was told that if he didn't have the fee payed before the 1st he could still pick up his key with no problems. He was also told he could pay it online.

A day or so later, my son was having trouble just finding where to pay the fee. My husband is in IT so he took a look at the rent portal, only to find no fee and no way to pay it. The only thing that was listed was my sons old apartment address. My son also received an email with confusing information abut key pickup. Thinking it would be better to talk to someone directly from Peak Properties, he decided that he would ask about it when he would pick up his key, as no one was answering their phone.

Day of pickup and everything was going well until we came across Raul, he asked for a cashiers check and my son got confused. He explained how he was told he could still pick up the keys even with a balance. Immediately Raul became angry and said that it is not true and asked who he spoke with. My son showed him the number he spoke with, and Raul responded by saying that the number was his and that it is impossible for him to have said that. Stepping in, I confirmed that it was the truth because I was in the room when he was on the phone with him.

Raul looked at me and ignored me, making me angry because I heard him tell my son that information on the phone and now he is denying ever doing it. Unbelievable.

My son got flustered and confused, he physically became dumbfounded. In response, Raul rolled his eyes and scoffed at him.
I couldn't believe my eyes that had just happened, people really act like this??? I got fed up and asked about the online portal and how he tried paying the fee but couldn't find anything. Once I was finally acknowledged, I was told that the fee is not available online to pay until the day you move-in.

So how is one supposed to pay a fee BEFORE they move-in but it isn't actually available to pay until the DAY one moves-in???????
It made no sense to be rude to my son over a fee that he literally COULD. NOT. PAY.

Eventually, there became a line of people behind and us, Raul noticed them and said we could have the keys as long as we payed the fee online tonight (why couldn't he of said that in the first place???????????) and let us move into the next room. We got our keys and left, my son was embarrassed and I was fuming as both a mother and realtor. We later found out from a few of my sons neighbors that they too had a similar & awful experience with Raul or in general with Peak Properties.

Never using or recommending Peak Properties again, such a RUDE disappointment and disgusting customer service. Has a bad reputation in the industry for a reason. One should never talk to their renters/buyers like that.