Jesus Mondragon

Review of Luxor and Excalibur Hotel and ...

Hotel itself is amazing on the outside and fairly ...

Hotel itself is amazing on the outside and fairly well maintained would have guven a higher rating if I wouldve gotten the room I actually reserved but my room wasnt ready and they gave me a different room. Check in staff wasnt polite about it nor did they even apoligize all they said was its either this room or you wait longer to get the one you reserved. Which was to late and I did not want to ruin my vacation or have to sit there and argue. Other than that the hotel is pretty cool. But would not stay again for the lack of communication and professionalism.