Debbie Hamer

Review of Mercure Hotel Auckland

Just tried booking in. 30 mins later we were still...

Just tried booking in. 30 mins later we were still waiting. Decided to leave. No faith in a stay that starts like this. Two couples in front of us were told their rooms would not be ready for a few hours despite a 2pm check in. Staff all looked dazed. lots of them wandering around not helping. Drinks glasses not cleared. Manager did not seem to know what she was doing. Getting car back from valet parking another 20 minutes. All the seat settings had been altered. Shocking. Will not be back.