Neil Pharaoh

Review of Whit Sunday Rent a Yacht

Horrible recent experience with Whitsundays Rent a...

Horrible recent experience with Whitsundays Rent a Yacht. I booked and paid a deposit for a book for October 2017 in February 2017 for 8-10 people. As many are aware there was a storm in the Whitsundays and some boats were damaged. Whitsundays Rent A Yacht didn't contact us to advise, ignored multiple emails, and only after a phone call we discovered our boat was damaged and unavailable. When we ask for alternative they offered smaller boats, at a higher price, or a different date. Neither of which suited. We asked for a refund as our boat was unavailable, they made it difficult and time consuming, and then tried to charge an "admin fee" on the refund, despite not having a boat available for us. There are plenty of other charter companies in the Whitsundays - do not use this one.