I am not sure why there are such horrible reviews ...

I am not sure why there are such horrible reviews on trip advisor....I guess you get what you give! From the moment we arrived we knew were going to have a blast! We had approx 25 people in our group and the CoCo Key staff made every effort to ensure our rooms were near each other and that we had at least 2 rooms available when we arrived @ 1:30pm so that we could change and put our things away. Tarice at the front desk was amazing :) Her warmth and friendliness really made us feel appreciated. Thank You.....Tarice, Dre, Britten, Garcia, Phillip & Alex and all the staff @ CoCo Key!