Absolutely unprofessional complaint management! (A...

Absolutely unprofessional complaint management! (Apparently not an isolated case, as can be seen in the reviews). Our complaint about hours of nightly party noise until the early hours of the morning was met with a half-hearted regret email after two weeks. And this despite the fact that according to the staff, many guests had complained at check-out and the case was now 'dealt with' collectively. You have to know that the hotel has obviously accepted the noise pollution approvingly, since according to staff it had been informed about the DJ booked at the nightly event. All the more dubious if complaints are simply not responded to at all or only after multiple contacts. We will now go the 'official' way and report the defect in writing. Too bad the location of the house is good, but such business behavior seems more than dubious.