Melissa Brunner

Review of Alyeska Resort & The Hotel Aly...

Normally we go out of our way to stay at the Alyes...

Normally we go out of our way to stay at the Alyeska Hotel, however, our last stay was not pleasant. Housekeeping changed my husband s pillowcase on his own $100 cooling pillow, found that odd, but when he ran out of the room to bring my girls to the Day Lodge for a ski race he scanned the room and obviously the pillow blended in. He called the hotel ASAP to have them check/hold it and they couldn t at that time. I called the manager on duty who seemed pleasant and offered to find the pillow and also email us a deal for the next time we stayed. No contact in any way after that. Between my husband and me we have called four times and left messages with ZERO response from management. The front desk says no manager is available, can t help me in any way, takes a message. Again, zero response. Other issues include: Bed had no linens (which housekeeping argued, the bed should be made?) no fan in room, no slippers with the robes, and basic amenities...almost as if they started cleaning the room but forgot half way. Beyond disappointed... we stay here frequently, even got married here. Not sure if it s because they re under new ownership or what.